Refund policy

Return, Refund and Exchange Policy

Hudaly is a brand owned and operated by 4 FAM ONLINE SELLER.

We offer a 14-day return window, starting from the date you receive your order.

Return Eligibility

You may request a change-of-mind return within 14 calendar days of receiving your item.

Items must be unworn, unused, unwashed, and in their original condition, with tags attached and original product packaging. Please provide your order number, receipt, or other valid proof of purchase.

Eligible sale items may also be returned. Refunds are based on the amount actually paid after discounts.

These conditions apply to voluntary change-of-mind returns and do not restrict your statutory rights regarding damaged, defective, incorrectly described, or incorrectly supplied goods.

How to Request a Return

Email shophudaly@gmail.com with your order number and details of the items you wish to return.

Once your return is approved, we will arrange collection through our delivery partner or provide a prepaid return shipping label and instructions.

Hudaly covers shipping costs for eligible returns. We do not charge a restocking fee.

Please contact us before sending your package so we can coordinate the return. Keep your collection receipt or tracking details until your return is completed.

Return Address

Hudaly / 4 FAM ONLINE SELLER
103, Building B13, Wasl Village
Al Qusais Industrial Area 5
Dubai, United Arab Emirates

Original Delivery Charges

For change-of-mind returns, the original delivery charge is non-refundable unless applicable law requires otherwise.

If an item is refunded because it arrived damaged, defective, or incorrect, we will also refund the delivery charge attributable to that item. If the entire order is returned for these reasons, we will refund the full original delivery charge.

If your order qualified for free delivery, we will not deduct an original delivery charge from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as reasonably possible if there is a problem. Include your order number, a description of the issue, and photographs where possible.

We will arrange an appropriate refund, replacement, or other remedy in accordance with your applicable consumer rights. Hudaly covers the necessary return and replacement delivery costs in these cases.

The 14-day change-of-mind window does not shorten any longer period available under applicable law. Missing packaging or tags does not, by itself, remove your rights concerning faulty goods.

Exchanges

You may request an exchange within the same 14-day window, subject to the return conditions above and stock availability.

For change-of-mind exchanges:

  • Hudaly pays for the approved return shipment.

  • The customer pays the delivery charge for the replacement item.

  • We will confirm the replacement delivery charge and any price difference before proceeding.

  • Any lower-price difference will be refunded. Any higher-price difference must be paid before dispatch.

Replacement delivery charges do not apply when we are correcting a damaged, defective, or incorrect order.

Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. If we cannot accept it, we will explain why.

Eligible refunds will be processed without undue delay and within 10 business days of receiving your returned items, unless applicable law requires an earlier refund.

Electronic payments will normally be refunded to the original payment method. Your bank or payment provider may require additional time to display the funds.

If you have not received your refund within 15 business days of our refund confirmation, please contact us.

Cash-on-Delivery Refunds

Orders paid by cash on delivery will be refunded by bank transfer to an account provided by the customer.

Please email shophudaly@gmail.com from the email address used for your order and provide:

  • Your order number.

  • Account holder’s name.

  • Bank name.

  • IBAN or account number.

  • SWIFT/BIC code, if required.

We may verify these details before processing the transfer. Please provide accurate information promptly to avoid delays.

If you cannot access your order email or do not have a suitable bank account, contact us to arrange verification or an alternative refund method.

We will never request your banking password, PIN, or one-time verification code.

Your Consumer Rights

Nothing in this policy excludes or limits your rights under applicable consumer protection laws. Where mandatory legal requirements differ from this policy, those requirements take precedence.

Contact Us

For return, refund, or exchange enquiries:

Email: shophudaly@gmail.com
Phone: +971 54 236 7647 / +971 50 827 8748